General

To order any product featured on this website, simply add it to your shopping trolley, then click 'Checkout' to start the process. You will be required to setup an account if this is your first time here. This ensures the accuracy and security of your ordering experience.

There is also a step by step guide here.

You should receive an order confirmation and a payment confirmation on email within an hour after you place your order. If you do not receive both the order confirmation and payment confirmation, please check your junk mail. If they are not in there, then please see the 'Other' FAQ section below and send us a message. A dispatch confirmation will be sent when your goods are shipped along with a tracking number.

You must select a quantity when placing items in your trolley otherwise you will keep on seeing that your shopping trolley is empty

UK sales tax of 17.5% is applicable on all prices and is payable to all orders shipping within the EU. This includes gift orders. Orders shipped outside the EU will not be charged VAT. Please be aware that local Customs may charge you duty and tax on your order, we have no control over this.

Payment

All payments are through World Pay via most major credit/debit cards including VISA, MasterCard and Tuxedo cards. Unfortunately we are unable to accept American Express payments.

Payment by credit/debit card is the only option of payment.

Shipping

Delivery costs depend on the size and weight of your order as well as its destination. In order to get your delivery costs simply add the items to your shopping trolley and proceed through the first page of the check out. You will only need to enter your address at this point and the next page will show you your weight and cost. Entering your address here DOES NOT mean that you are agreeing to buy the items and we do not use your details entered here in ANY way. There is a minimum delivery cost of £3.50

Delivery times vary. UK orders take 1-2 working days to be delivered. Overseas orders shipped via UPS take 1-10 working days to be delivered. Overseas orders delivered via Small Parcels Mail may take up to 12 weeks to reach your part of the world. The closer you are to the UK the quicker you will get your parcel. If your parcel is shipped outside the EU, it is subject to customs clearance which can take up to 31 days, although this is rare.

We can only send orders out via a 'Signed For' service. Our services are Registered mail or UPS for orders up to 1kg and UPS only for orders over 1kg.

Yes you can track your delivery. You should receive a notification with a tracking number via email. Depending on the option you chose, you can track your package on one of the following websites: UPS | Royal Mail

We cover all countries, in some instances of North and South America orders are covered by our partners in those countries, but orders can be shipped to anywhere in the world.

Yes we can.

All orders for items that are on our stock are dispatched within 2 working days. All orders for items that are not currently held in our stock are dispatched within approximately 2-4 weeks.

Stock

We do try to keep stock levels up so that new stock arrives before we run out but occasionally we may run out of an item. Most items on the store that run out of stock are re-stocked within 2-4 weeks.

Partnerships and Affiliations

Certain products can be purchased in bulk for fund raising purposes only. For information on this please Contact Us page.

SSAFA

Unfortunately we can't answer these questions, but you can contact SSAFA from the Contact Us page.

Other